Return Policy

Lucis Wireless Lighting

Return Policy & Warranties

Depending on the place of purchase Lucis Wireless lighting will not refund a used and or physical correct working lamp ordered directly with us. However third party resellers could use a different terms and conditions or service.

Innovative Brands B.V. warrants that the product is at the time of original purchase free of defects. This Limited Warranty for the product shall last for twelve (12) months from the date of original purchase. This original warranty card and original invoice must be presented at the time you require warranty service or such warranty will be voided. This limited warranty is valid only if the product is used for the purpose for which it was designed. It does not apply to damages or loss caused by negligence; physical abuse; misuse; accident; excessive exposure to water, exposure to extreme temperatures; unauthorised modifications; unauthorised opening or repair; forces of nature; or other actions beyond the reasonable control of Innovative Brands B.V. In case the warranty does not apply, a repair or replacement charge will be incurred. The customer shall be responsible for sending the defective product to and collecting the repaired or replaced product from the service centre.

Innovative Brands B.V. reserves the right to interpret the terms and conditions contained herein; and the right for any change without prior notice. Dutch law is applicable to all agreements to which conditions apply whole or in past.

If you encounter any troubles setting up your Lucis lamp, lost your quick-start guide are or not sure how to use your Lucis reset coin. Check the online How to use page or visit or FAQ page.

Contact

Get in Touch with Us

Lucis Wireless Lighting Office
Nachtlab Building
Isolatorweg 36
1014 AS, Amsterdam
The Netherlands

Innovative Brands B.V.

Lucis Lighting part of Innovative Brands b.v.

We design, develop, produce and brand our own consumer or third party products. We build high-end solutions for our clients with an excellent production and distribution network throughout the world. As a Holland based company Innovative Brands has strong dutch design roots with the best quality standards. Our head of design has more than a decade of expertise designing super sports cars for Spyker. The sourcing and production department of Innovative brands has many years of experience working together with high-quality production facilities in multiple markets all over world.

TOP